RETURNS & EXCHANGES

RETURNS AND EXCHANGES · TRES INFINITAS

WE HOPE YOU ABSOLUTELY LOVE YOUR TRES INFINITAS PIECES. EACH ITEM IS INTENTIONALLY CRAFTED AND SENT WITH CARE. IF SOMETHING ISN’T QUITE RIGHT, WE ARE HERE TO SUPPORT YOU WITHIN THE GUIDELINES BELOW.

CLOTHING · EXCHANGE ONLY

WE OFFER EXCHANGES ON CLOTHING ITEMS WITHIN 12 DAYS OF DELIVERY.

TO QUALIFY:
ITEMS MUST BE UNWORN, UNWASHED, AND IN ORIGINAL CONDITION WITH ALL TAGS ATTACHED.
EXCHANGES ARE ACCEPTED FOR A DIFFERENT SIZE OR STYLE OF EQUAL VALUE, BASED ON AVAILABILITY.
CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS UNLESS THE ITEM WAS DEFECTIVE OR INCORRECT.

TO INITIATE AN EXCHANGE, EMAIL US AT HELLO@TRESINFINITAS.COM WITH YOUR ORDER NUMBER AND REASON FOR EXCHANGE.

YOGA MATS · FINAL SALE

DUE TO HYGIENE AND HANDLING STANDARDS, ALL YOGA MAT PURCHASES ARE FINAL SALE.
ONCE A MAT HAS BEEN OPENED OR USED, IT IS NOT ELIGIBLE FOR RETURN OR EXCHANGE. PLEASE ENSURE YOU HAVE SELECTED THE COLOR AND STYLE YOU LOVE BEFORE CHECKING OUT.

IF YOUR MAT ARRIVES DAMAGED OR DEFECTIVE, PLEASE CONTACT US WITHIN 5 DAYS OF DELIVERY WITH PHOTOS AND WE WILL MAKE IT RIGHT.

REFUNDS

AT THIS TIME, WE DO NOT OFFER REFUNDS. EXCHANGES ON CLOTHING ITEMS ARE AVAILABLE AS OUTLINED ABOVE.

DAMAGED OR INCORRECT ITEMS

IF YOU RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM, PLEASE CONTACT US WITHIN 5 DAYS OF DELIVERY AT HELLO@TRESINFINITAS.COM WITH YOUR ORDER NUMBER AND PHOTOS. WE WILL RESOLVE THE ISSUE WITH CARE.

RETURN INSTRUCTIONS

ONCE YOUR EXCHANGE IS APPROVED, WE WILL SEND YOU THE RETURN ADDRESS AND NEXT STEPS.
PLEASE NOTE THAT ITEMS SENT WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED.